Water Monster App Privacy Policy

2.1 Account Information:

When you sign up we collect your name, phone number, and email address. Your phone number is verified with a one-time code. If you sign in with Google, we receive your name, email address, and profile picture from your Google account. You may also add a profile photo, a short bio, and a preferred language. Passwords are stored in encrypted (hashed) form and are never visible to us.

2.2 Location and Address Information:

To deliver water, products, and services to you, we collect the addresses you save, including map coordinates you pin and any delivery instructions you add. If you register as a service provider, we collect the service location you set so nearby customers can find you. The app only accesses your device's GPS location when you tap "Use my current location" and grant permission.

2.3 Orders and Transactions:

We keep a record of your orders, service requests, bids, reviews, account balance, transactions, and any vouchers you use, so we can fulfil orders, resolve disputes, and show you your history.

2.4 Payment Information:

Card payments are processed by Stripe, a certified payment processor. Your full card number never touches our servers — we store only a secure Stripe customer reference and the card's last digits and brand so you can recognise your saved cards.

2.5 Tank and Sensor Data:

If you connect a Water Monster tank device, we collect the tank's serial number, size, configured location, sensor readings such as water level, and related records like water test results and maintenance history. Tank data is linked to your account and to anyone you invite to view your tank.

2.6 Content You Share:

When you use the reels feature we collect the videos and images you upload, along with your comments, likes, follows, and any reports you submit about other content. Reels you publish, your profile name, and your photo are visible to other users of the app.

2.7 Device and Technical Information:

We automatically collect technical information such as device and browser type, IP address, app usage patterns, video playback statistics, and push notification tokens. This helps us keep the app fast, measure what works, and deliver notifications you have enabled.

2.8 Security and Activity Logs:

For the safety of all users we keep security logs, including sign-in attempts and a record of important actions performed in the app (for example placing or cancelling orders). These logs help us detect fraud, abuse, and unauthorized access.

3.1 Service Provision:

We use your information to operate the app: fulfilling water, product, and service orders, connecting you with nearby providers, monitoring your tanks in real time, detecting leaks, and tracking water quality.

3.2 Communication:

We use your contact details and push tokens to send order confirmations, delivery updates, tank alerts, and important account or service announcements by email and push notification. You can turn off non-essential notifications in the app settings.

3.3 Personalization:

We use your preferred language, saved addresses, and usage history to make the app easier to use — for example remembering your delivery location and showing content in Arabic or English.

3.4 Safety, Security, and Fraud Prevention:

We monitor account activity to protect our users, providers, and platform. This includes limiting repeated failed sign-ins, verifying phone numbers, reviewing reported content, and detecting unusual or suspicious behaviour such as fraudulent orders, fake accounts, or abuse of other users.

3.5 Legal Compliance:

We may process your information where necessary to comply with applicable laws, regulations, or valid legal requests.

5.1 Providers Fulfilling Your Orders:

When you place an order or request a service, we share the details the provider needs to fulfil it — typically your name, phone number, delivery address, and order contents. If you choose to contact a provider through WhatsApp, your conversation happens on WhatsApp under its own privacy policy.

5.2 Service Partners We Rely On:

We work with a small number of trusted technology partners to run the app: Google Firebase (authentication, image storage, and push notifications), Stripe (payment processing), Mux (video hosting and playback for reels), and MongoDB Atlas (secure database hosting). These partners process your data only to provide their service to us and are bound by their own security and privacy obligations. We do not sell your personal information to anyone.

5.3 Other Users:

Content you deliberately make public — your reels, comments, profile name, photo, bio, reviews, and provider listing if you register as a provider — is visible to other users of the app.

5.4 Legal Requirements:

We may disclose information when required by law, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.